What can we help you with?

  • Shipping
  • Returns & Refunds
  • Exchanges


Do you charge for shipping?

We offer FREE UK mainland standard delivery for all orders over £25. For orders under £25 we charge £2.99 for shipping.

When will be order be dispatched?

Most of our suppliers ship on the next business day after your order was placed. Personalised, bespoke and made to order items may take 10 - 15 working days to be dispatched.

When will l receive my order?

3 - 5 working days. Personalised, bespoke and made to order items may take longer.

I haven't received the tracking details for my order.

If you haven't received the tracking details for your order, please contact us,, and we will be able to assist.

Do you ship outside the UK?

We do not currently ship products outside of the UK.

Returns & Refunds

How do l return my order?

Our returns process is easy. If you no longer want an item and are within our 30 day returns policy, please proceed to the returns page HERE or send us an email to for instructions.

How long do l have to return my order?

Our return policy is 30 days from the date you received your order. Please note, some of our suppliers extended this over the Christmas period. Please contact for further details.

When will l receive my refund?

Please allow 10-14 working days from sending your order back to our supplier. Refunds are issued to the original payment method.

We do not accept the following returns.

Gift cards, made to order / bespoke items and personalised items.

My order has arrived damaged. What should l do?

Please send pictures of the damaged item to our customer service team,, and they will be able to assist you.


Can I return an item(s) for an exchange?

Unfortunately we can't process exchanges. Simply place a new order, and we'll get your new item(s) to you as quickly as we possibly can. Please see 'Returns & Refunds' for how to send back your unwanted item(s).